Every capability, organized by how
you'll actually use it.
Three modules covering inbound service, outbound campaigns, and the analytics layer that ties them together.
Smart IVR System
Conversational reception, dynamic menus, and self-service — all in natural language.
Conversational Voice AI & NLP
Understands natural speech, preserves context across multi-turn dialogue, sub-700ms responses.
Multi-Layer Dynamic Menu
Drag-and-drop flow builder, time-based routing, custom Neural TTS greetings.
Predictive & Skill Routing
Skill-tag matching, VIP priority queueing, Round-Robin / Least Recent / Ring-All algorithms.
AI Self-Service & DB Query
Real-time account lookups, OTP authentication, zero-agent resolution for routine actions.
Warm/Cold Transfer & Conferencing
Screen-pop warm transfers, blind transfer, 3-way manager conferencing.
Voicemail-to-Text & Off-Hours
Automated transcription delivered by email/SMS, callback scheduling instead of hold music.
AI Voice Broadcasting & Smart Campaigns
Outbound reach at scale, with compliance built in from the first dial.
Mass Voice & AI Audio Campaigns
Reach tens of thousands of contacts; type a script and generate broadcast-ready audio instantly.
Interactive DTMF & Voice Response
Keypad or spoken replies, with instant "Press-1" live agent escalation.
Predictive Dialer & Auto-Retry
Dynamic pacing algorithms, configurable retry rules, answering machine detection.
Dynamic AI Text-to-Speech
Variable injection for personalization, native Nepali/English/Hindi voice models.
DND & Compliance Filtering
Automated DND scrubbing against regulatory lists, one-keypress opt-out.
AI Analytics, Supervision & Integrations
Everything a supervisor and a CRM both need, in real time.
Live Supervision Dashboard
Wallboard metrics, plus Whisper, Barge-In, and Takeover controls for supervisors.
Sentiment & Intent Detection
Grades every call Positive / Neutral / Negative and flags escalation triggers automatically.
Dual-Channel Recording
Separate customer/agent channels, fully searchable transcripts for compliance audits.
REST API & Webhook Gateway
Pre-built connectors for Salesforce, HubSpot, Zoho, plus bi-directional event webhooks.
Automated Summaries & Tagging
AI-written call summaries and automatic disposition tagging by topic.
Four architecture layers.
Cloud-native, microservices-based, built for sub-second audio latency.
01 · Telephony & Edge
SBCs and WebRTC gateways connect to NTC, Ncell, and international carriers.
02 · AI Orchestration
Coordinates STT, NLU, and Neural TTS for sub-700ms responses.
03 · Application & DB
Multi-tenant cluster for business logic and live monitoring.
04 · Integration Gateway
REST API and webhook middleware to CRMs, ERPs, and custom databases.
See these modules on a real line.
We'll walk through inbound and outbound flows over an actual call — not a slide deck.