A cloud-native stack from the SIM
card to the CRM.
Engineered on a microservices architecture for high availability, sub-second audio latency and elastic scalability — bridging standard telecom PSTN/PLMN networks with modern AI microservices via SIP trunks and WebRTC gateways.
CORE ARCHITECTURAL LAYERS
Four layers, each doing one job well.
01
Telephony & edge layer
Session Border Controllers and WebRTC gateways handle media streaming (RTP/SRTP) and connect directly with local telecom operators — NTC, Ncell and international providers.
02
AI voice orchestration engine
Manages full-duplex real-time audio streaming, coordinating low-latency Speech-to-Text, Natural Language Understanding and Neural Text-to-Speech pipelines for human-like response times under 700ms.
03
Application & database layer
A multi-tenant cluster managing business logic, campaign schedulers, call queue distribution and live socket connections for real-time monitoring.
04
Integration gateway
RESTful API and webhook middleware interfacing with external CRMs, ERPs and custom databases for dynamic data fetching and event logging.