A phone system that answers calls and makes them
Audio couldn't load. The transcript is below.
Transcript
- AirFone नमस्ते, सनराइज क्लिनिकबाट सीता कार्कीलाई फोन गरेको। भोलि साढे दस बजे डाक्टर श्रेष्ठसँग तपाईंको समय छ। आउन मिल्छ? Hello, this is Sunrise Clinic calling for Sita Karki. You have an appointment with Doctor Shrestha tomorrow at ten thirty. Can you come?
- Caller शुक्रबार सार्न मिल्छ? Can I move it to Friday?
- AirFone शुक्रबार दस बजे खाली छ। तपाईंको समय शुक्रबार दस बजे सारेँ, नयाँ समय एसएमएसमा आउँछ। Friday at ten is free. I've moved you to Friday at ten, and the new time will come by SMS.
Setup
-
Set up the phone system
-
Put the agent on incoming calls
-
Upload a call list
-
See the results
Specifications
- Direction
- Incoming and outgoing
- Outgoing calls
- From a list you upload
- Retries
- At the times you set
- Handover
- A person can take over any call
- Includes
- Everything in the Cloud PBX
Questions
Who decides who gets called?
You do. Upload a list or connect your system, and choose the message and the times calls may go out.
What happens if the person does not answer?
AirFone tries again at the times you set and marks the result, so your team sees who still needs a call.
Can callers reach a person?
Yes. On any call the agent can hand over to your team, the same way it does for incoming calls.