Patients booked without the wait
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Transcript
- AirFone नमस्ते, सनराइज क्लिनिक। म तपाईंलाई कसरी सहयोग गर्न सक्छु? Hello, Sunrise Clinic. How can I help you?
- Caller यो हप्ता छालाको डाक्टरलाई देखाउन मिल्छ? Can I see a skin doctor this week?
- AirFone मिल्छ। डाक्टर श्रेष्ठ बुधबार र शुक्रबार बिहान बस्नुहुन्छ। बुधबार साढे दस बजे खाली छ। हुन्छ? Yes. Doctor Shrestha sees patients on Wednesday and Friday mornings. Wednesday at ten thirty is free. Does that work?
- Caller हुन्छ, बुधबार ठिक छ। Yes, Wednesday is fine.
- AirFone तपाईंको नाम भन्नुहोस् न। May I have your name?
- Caller सीता कार्की। Sita Karki.
- AirFone धन्यवाद सीताजी। बुधबार साढे दस बजे डाक्टर श्रेष्ठसँग तपाईंको समय मिलाइयो। विवरण यही नम्बरमा एसएमएसबाट पठाउँछु। Thank you, Sita. You're booked with Doctor Shrestha on Wednesday at ten thirty. I'll send the details to this number by SMS.
The calls it answers
- “When does the skin doctor sit?” Reads the doctor’s schedule
- “Can I book for Wednesday morning?” Books the slot and confirms by SMS
- “Are you open on Saturday?” Gives your opening hours
- “Can I move my appointment?” Moves it and confirms by SMS
Questions
Does it give medical advice?
No. It books, reschedules and answers practical questions. Medical questions go to your staff.
Can patients still reach the front desk?
Yes. The agent hands the call over whenever the patient asks or needs it.
What about emergencies?
The agent tells callers with an emergency to call the ambulance on 102 or come straight in, and alerts your staff.