Every member call answered
Audio couldn't load. The transcript is below.
Transcript
- AirFone हिमाल बैंकमा फोन गर्नुभएकोमा धन्यवाद। के सहयोग गरूँ? Thank you for calling Himal Bank. How can I help?
- Caller एक वर्षको मुद्दती निक्षेपको ब्याजदर कति छ? What is the interest rate on a one year fixed deposit?
- AirFone यो महिना एक वर्षको लागि साढे सात प्रतिशत छ, दस हजार वा सोभन्दा बढीको निक्षेपमा। मोबाइल बैंकिङ वा जुनसुकै शाखाबाट खोल्न सक्नुहुन्छ। This month it's seven and a half percent for one year, on deposits of ten thousand or more. You can open one in mobile banking or at any branch.
- Caller अलि ठूलो रकमको बारेमा कसैसँग कुरा गर्न पाऊँ। I'd like to speak to someone about a larger amount.
- AirFone हुन्छ, निक्षेप शाखामा जोडिदिँदै छु। तपाईंले एक वर्षको निक्षेपबारे सोध्नुभएको कुरा उहाँहरूलाई भनिसकेँ, फेरि दोहोर्याउनु पर्दैन। Sure, I'm connecting you to the deposits team. I've told them you asked about a one year deposit, so you won't need to repeat it.
The calls it answers
- “What is the fixed deposit rate this month?” Reads it from your current rate sheet
- “Which branch is open on Saturday?” Answers from your branch hours
- “What papers do I need for a home loan?” Lists the documents from your loan notes
- “My card is blocked. Who do I talk to?” Transfers to your staff with a summary
Questions
Does the agent see account balances?
No. It answers general questions from what you upload. Account questions go to your staff.
Can calls be recorded for compliance?
Yes. Every call is recorded and transcribed, and you control who can listen.
Can members reach a branch directly?
Yes. Add each branch to the menu and the agent or the caller can choose it.