Outage calls handled in minutes
Audio couldn't load. The transcript is below.
Transcript
- AirFone नमस्ते, भ्याली नेट सपोर्ट। Hello, Valley Net support.
- Caller बिहानदेखि इन्टरनेट छैन। म बानेश्वरमा छु। My internet has been down since this morning. I'm in Baneshwor.
- AirFone माफ गर्नुहोला। बानेश्वरको केही भागमा फाइबर काटिएको छ। हाम्रो टोली त्यहीँ छ, अपराह्न चार बजेसम्म सेवा फर्किन्छ। Sorry about that. A fibre cut is affecting part of Baneshwor. Our team is on site, and service should be back by four this afternoon.
- Caller बनेपछि मलाई फोन गरिदिनुहुन्छ? Can you call me when it's fixed?
- AirFone हुन्छ। तपाईंको खातामा टिकट खोलेर कलब्याक राखेँ। लाइन फर्किनेबित्तिकै फोन र एसएमएस आउँछ। Yes. I've opened a ticket on your account with a callback. You'll get a call and an SMS as soon as your line is back.
The calls it answers
- “My internet is down. Is there a problem in my area?” Tells callers about the outage you posted
- “When will it be fixed?” Gives the expected fix time
- “Can someone call me back?” Opens a ticket for your team
- “How do I pay my bill?” Explains your payment options
Questions
Can it connect to our ticket system?
Yes. AirFone can send tickets to your system, or your team can work them in AirFone.
What happens during a big outage?
Up to 15 calls are answered at once and each caller hears the same update, so your lines stay open.
Can it take payments?
It explains how to pay and can send a payment link by SMS. It does not take card details on the call.